Another replacement Samsung Note 7 catches fire, bringing the total to three this week alone. This one was owned by Michael Klering of Nicholasville, Kentucky. He told media that he woke up at 4AM to find his bedroom filled with smoke and his phone on fire. Later in the day, he went to the hospital with acute bronchitis caused by smoke inhalation.
“The phone is supposed to be the replacement, so you would have thought it would be safe,” Klering said, saying that he had owned the replacement phone for a little more than a week. “It wasn’t plugged in. It wasn’t anything, it was just sitting there.”
The most disturbing part of this is that Klering’s phone caught fire on Tuesday and Samsung knew about it and didn’t say anything. And actually, it gets worse than that.
Samsung asked Klering if they could take possession of the phone and he said no, though the company did pay to have it x-rayed — but the damning evidence comes in the form of a text message that Klering inadvertently received from a Samsung representative:
Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it
Samsung was aware that its replacement phones were catching fire five days ago. Another on an airplane, and then another in the hands of a thirteen-year old girl. That’s three in less than a week, with Samsung giving its customers little more than meaningless platitudes about “[taking] every report seriously” and that “customer safety remains our highest priority as we are investigating the matter.”