Oculus Rift, which announced shipping for its consumer version of its VR headsets last week, is facing delay with deliveries and has issued an apology note to its customers.Oculus sent out emails to users apologising for the delay, but cautioned in the message that the wait will continue. However the company is now promising free shipping for all customers.
Oculus’ apology letter reads, “We know you’re anxious to receive your Oculus Rift and apologize for not updating your order status sooner. We’ve been working through an unexpected component shortage, and unfortunately, that issue has impacted the original shipping estimates for some early customers. We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated on oculus.com by Tuesday, April 12. Although many Rifts will be arriving on schedule and in line with original estimates, we’ll be covering shipping and handling costs for all orders placed through today.” The Reddit thread for Oculus is also full of comments from users, who have not yet got their VR headsets or a status update on the order. Some it seems were also worried because they had not got the apology mail either. One Oculus team member with the Reddit name TheTwistgibber also wrote a post to assure users who had not gotten mails that even if they didn’t get an email, the shipping will be free. The post reads, “We’re sending a very large number of emails which are done in waves over a very long period of time…If you don’t get it, IT DOESN’T MATTER. If you have an order from the launch of pre-orders on January 6th through the end of day on April 1st (Pacific Time), we’re footing the bill for shipping, globally. That’s it. You’re welcome.” Someone also asked on Reddit if there were issues with manufacturing to which the reply from TheTwistgibber was that while shipments were indeed going out, it was not in the numbers “initially forecasted,” and that the company had encountered an issue with manufacturing. Oculus Rift’s co-founder Palmer Luckey had himself delivered the first unit to a customer and posted photos of the same, which were shared widely, but clearly handling all the orders they’ve gotten has not been so easy.